How to Have Difficult Conversations: Conflict Management

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What you’ll learn:

• Feel confident and well-prepared to initiate a tough conversation
• Manage difficult conversations easily at work and in personal life
• Understand the underlying structure of difficult conversations
• Stand up to figures of authority with confidence and assertiveness
• Leverage listening skills to find the deeper meaning in a conversation
• Express yourself in a way that people will listen to you without being defensive
• Stay calm, and focused in the face of attacks or accusations
• Create high-trust relationships by communicating authentically
• Give interpersonal feedback effectively
• Get through to the most resistant people

Description:

Have you been avoiding confronting a troublesome colleague, disagreeing with your partner, or asking your boss for a raise? If there was a way to have difficult conversations easily, what would that do for you?

We avoid difficult conversations out of the fear that we will make things worse. We are often worried about how we will be perceived. Our pent-up feelings long for expression. This increases our resentment and provides no resolution to the presenting problem.

How to have difficult conversations is a comprehensive course that is designed to help you have tough conversations assertively in your personal and professional relationships. This course has proven tools and strategies to help you achieve conflict resolution no matter how difficult your situation is.

Once you master the art of having difficult conversations, you will be able to speak your mind freely, regardless of the gravity of the situation or who you are standing up to. This ability will equip you with unparalleled confidence. When you are able to overcome the speed bumps in a relationship, trust builds up, making the rest of the journey a smooth ride.

This course is for you if you want to:

• Feel confident and well-prepared to initiate a tough conversation
• Manage difficult conversations easily at work and in personal life
• Learn the best ways to give interpersonal feedback
• Express yourself in a way that people will listen to you without being defensive
• Keep the conversation on track even when your emotions distract you
• Leverage listening skills to find the deeper meaning in a conversation
• Learn effective ways to get through to difficult people

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This course is for you if you want to:

• Feel confident and well-prepared to initiate a tough conversation
• Manage difficult conversations easily at work and in personal life
• Learn the best ways to give interpersonal feedback
• Express yourself in a way that people will listen to you without being defensive
• Keep the conversation on track even when your emotions distract you
• Leverage listening skills to find the deeper meaning in a conversation
• Learn effective ways to get through to difficult people

The ability to have tough conversations is an essential leadership skill. It enables you to gain the trust of your co-workers. In personal life, managing tough conversations is essential as well. Whether you want to discuss your relationship difficulties with someone or just express your innermost thoughts, knowing how to do so while maintaining the relationship is an essential skill.

By the end of this course, you will be able to…

• have difficult conversations with ease
• understand the underlying structure of difficult conversations
• stay calm, and focused in the face of attacks or accusations
• stand up to figures of authority with confidence and assertiveness
• learn from the difficult situations and devise long-term solutions to problems
• create high-trust relationships by communicating authentically

It doesn’t matter if you have had difficulty raising issues or getting through to people in the past. In this course, you will find new insights on how you can succeed in the future.

Who this course is for:

• If you are in a leadership position and want to learn skills to raise performance issues
• If you need to have a difficult conversation with your boss, clients, or figures of authority
• If you want to ask your boss for a raise or a promotion but don’t know how to go about it
• If you are a human resource professional and want to learn conflict management skills
• If you have been harboring resentment in a relationship for a while and want a way out of it
• If you want to learn how to have a difficult conversation with someone but fear the outcome
• If you to strengthen your personal or professional relationships with trust

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