Customer Success and Future of Work: Fortune 500 Leaders

Customer Success and Future of Work: Fortune 500 Leaders

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What you’ll learn:
Master customer success best practices used by Fortune 500 leaders to seize competitive advantage for their bottom lines and careers in the future of work

Maximize productivity, engagement, retention, and morale in the hybrid and remote future of work through customer success best practices

Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for customer success skills

Discover how to lead collaboration and innovation most effectively through customer success best practices in the hybrid and remote future of work

Learn the dangerous judgment errors called cognitive biases that undermine successful leadership in the future of work and how Fortune 500 leaders defeat them

Feel truly confident about whether you mastered the best customer success best practices to make the right calls in the hybrid and remote future of work

Description:

Your ability to master customer success best practices will determine whether you reach your business and career goals in the hybrid and remote future of work of our increasingly-disrupted post-COVID world.

Unfortunately, our intuitive leadership style is adapted to pre-pandemic work arrangements in the office, and is poorly suited to the hybrid and remote future of work. Our gut reactions on customer success best practices in the future of work can’t be trusted, as revealed by research in behavioral economics, psychology, and cognitive neuroscience. So how do the leaders of Fortune 500 companies make the right calls on customer success best practices in the hybrid and remote future of work?

They follow evidence-based customer success best practices as revealed by such research. In this course, you will master techniques for gaining customer success skills by drawing on cutting-edge behavioral science and real-world best practices from Fortune 500 leaders. After taking this course, you will:

  • Master customer success best practices used by Fortune 500 leaders to seize competitive advantage for their bottom lines and careers in the future of work
  • Maximize productivity, engagement, retention, and morale in the hybrid and remote future of work through customer success best practices
  • Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for customer success skills
  • Discover how to lead collaboration and innovation most effectively through customer success best practices in the hybrid and remote future of work
  • Learn the dangerous judgment errors called cognitive biases that undermine successful leadership in the future of work and how Fortune 500 leaders defeat them
  • Feel truly confident about whether you mastered the best customer success best practices to make the right calls in the hybrid and remote future of work

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Sounds too good to be true? These methods were successfully used by Aflac, Applied Materials, Entergy, Honda, Jones Lang LaSalle, IBM, Reckitt, Wells Fargo, and Xerox to dramatically improve the skills of their top executives, senior VPs, middle managers, and lower-level supervisors in leading telecommuting teams. I trained the leaders at these Fortune 500 companies, as well as at numerous middle-market companies and quickly-growing startups, on customer success best practices. More broadly, I served for over 20 years as the CEO of the boutique future-proofing consultancy Disaster Avoidance Experts. Below is a sample testimonial from a recent training.

Here’s a recent testimonial from Dan Rooney, Senior Vice President at Jones Lang LaSalle, a company ranked #186 by Fortune, speaking about the impact of my training:

  • “Thank you for taking time out of your schedule to present to our Consulting team last week. The content was spot-on and provided a unique perspective into building culture, driving innovation and brainstorming across telecommuting and hybrid teams (among other things). I appreciate your willingness to partner leading up to the presentation to ensure the content was tailored for the audience – it made the discussion that much more impactful. I have received positive feedback from a number of team members and look forward to collaborating more in the future!”

Here’s another recent testimonial by an executive at a Fortune 200 high-tech manufacturing company, whose policy precludes publicly revealing the name of the company:

  • Dr. Gleb’s presentation to our key leaders from around the world illuminated the complexities and need for an innovative strategy to navigate a hybrid workplace and design the future state of work. We found great value in his ability to illustrate common judgment errors, called cognitive biases, that many leaders make by remaining anchored to traditional work norms, instead of adopting new best practices for collaboration, innovation, and performance evaluation in hybrid and fully-remote teams. His presentation generated important conversations about the need to adopt and adapt to these new norms in order to drive retention, productivity and collaboration and attract new talent. Dr. Gleb is an excellent presenter, combining data-driven expertise with an empathetic and engaging speaking style, along with outstanding use of slides. He thoroughly customized his materials to our needs, using our case studies and even learning and speaking our internal company language, while providing clear and specific next steps to integrate his insights into our work. Dr. Gleb is a highly professional, flexible, and easy-to-work-with speaker, and accommodated all of requests gracefully and successfully. His book on this topic distributed to leaders after the presentation was a great bonus. I would highly recommend Dr. Gleb if you want your audience to have a highly customized and thought-provoking experience. I look forward to working with Dr. Gleb again in the future.

My best-selling book, Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage (Intentional Insights, 2021), will form the basis for this course. My expertise is featured in a total of 7 best-selling books, including global best-sellers Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019) and The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships (New Harbinger, 2020). Further attesting to my global renown, my work was translated into Chinese, German, Russian, Korean, Polish, and other languages.

Who this course is for:
  • This course is for current and aspiring leaders (executives, managers, supervisors, intrapreneurs, and entrepreneurs) who want to dramatically improve their customer success skills using Fortune 500 company best practices. They will get the most benefit from this course, as case studies and examples are best suited to their need to seize a competitive advantage in the hybrid and remote future of work.

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