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What you’ll learn -:
- If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
- If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
- A quick overview into GDPR and how it affects you as an end user
- How to setup network printer objects yourself
- How to correctly setup your monitors so they are the correct way around when moving your mouse
Description -:
Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:
- People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
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